Tuesday, November 13, 2012

Introduction

Today, I once again proved that I have no life, as I used some free time to muse about metrics and services and customers.  It struck me that most of my more profound thoughts were not publishable in any sane forum.  This is not in dispute.  Those who have sat on one of my classes, or "benefited" from my advice in a consulting project would most certainly agree.

However, sanity should never be the criterion by which we judge the quality of a thought.  How sane did the contemporaries of the Wright Brothers, Thomas Edison and Noah judge their ideas?  And so I mused, why not give the world the benefit of some of my more dubious thinking?

Unlike famous people, some of whom have employed scribes to record their every musing, much what I think will never be recorded for the benefit of others.  Some would greet that realization with enthusiasm.  I can hear their encouragement resounding through the domains of the internet.  "We have often thought" they say reassuringly "that silence is a trait that would suit your personality.  You should seek to grow in the area of keeping your opinion to yourself."

Much though I respect this heartfelt morale-boosting, I have never been one to depend to heavily on the crutches of my supporters.  "No," I mused "a thought that sounds dubious coming from me, might grow wings and be taken to new levels if it were stumbled across on the internet - that authoritative source of all wisdom."

And so begins a record of my musings about the world of Service Management.

Dear Reader, what I write here has no authority beyond that it comes from the darker recesses of my tortuous mind.  You are free to use it if it helps, but I make no promises as to its usefulness.  Read with extreme caution or with cheerful abandon.  The facts I put forth are almost certainly embroidered to within an inch of falsehood.  The discoveries I make have almost certainly been made long before me by people with a brain that actually functions as a brain should function. The feeling with which I write, though, is genuine.

My idle thoughts are designed to entertain myself and anyone who shares my wicked sense of humor.

Enjoy my blog!

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